Returns
Returning Merchandise: Purchased Online
If you receive any merchandise that is damaged, defective or not as you ordered, save all packaging materials and contact our Customer Service Dept. by email, telephone, or fax within 30 days of invoice date. We do not sell merchandise on approval or have a free trial period. Any products which have been used or missing packaging may not be returned. We can not accept any item for return for any reason without a "Return Authorization" number. To obtain a number, write or call our Customer Service Dept. and explain the situation. There may be a restocking charge for Special Orders, unless we erred.
Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part or we have determined that the product is defective.
Returning Merchandise: Purchased In Our Retail Stores
We will gladly provide you with a full refund or exchange for any product you purchased in person, within 14 days of the invoice date. We do not sell merchandise on approval or have a free trial period. The product must returned in it original condition and packaging (including all manuals & accessories), along with the original sales receipt. Any products which have been used or missing packaging may not be returned or exchanged.
Our Values
At Healthy Bear Cookware, we are all about delivering high-value products to our esteemed customers. We prioritize durability and quality in our designs at an affordable price point. Whether you are cooking for yourself or your family, we have something for all of your everyday needs.
Our Roots
Healthy Bear has been providing dependable cookware for families since 2000. Based out of Vancouver, Canada, we reliably ship pans, woks, ceramic pots and more to families across North America.
